Support
Most answers are below. If yours isn't, email us and we'll reply within 2 business days.
Email supportsupport@robscashsort.com

Game
How do I play?
Tap a bag to pick it, then tap another bag to move the bills on top. Bills can go into an empty bag or onto the same kind of bill. A bag holds four bills, and four of the same bill seal it. Seal every bag to clear the level.
I'm stuck on a level.
Every level can be solved. Try Undo, add an extra bag with +Bag, or restart the level. Empty bags are your best friend.
How do lives work?
You have up to 5 lives. You lose one when you give up on a level or run out of moves. A new life comes back every 25 to 30 minutes. You can also watch an ad for one life or refill all five with coins.
Progress
Where is my progress saved?
On your phone. If you delete the App, progress that is only on the device is lost. Don't delete the App if you want to keep your levels.
Can I move my progress to a new phone?
Not yet. We're planning it for a later update.
Purchases
I bought something and didn't get it.
Close the App completely and open it again. If it still isn't there, open the Shop and tap Restore purchases. If that doesn't help, email us with the date of purchase and the order number from your Apple or Google receipt.
How do I restore purchases on a new phone?
Sign in with the same Apple ID or Google account, open the Shop and tap Restore purchases. "Remove ads" and skins are restored. Coins and boosters that were already used can't be restored.
How do I get a refund?
Payments go through Apple or Google, so refunds do too. iPhone: reportaproblem.apple.com. Android: Google Play → Payments & subscriptions → Budget & history, or play.google.com/store/account.
Ads and privacy
Why are there ads?
Ads keep the game free. Most ads are ones you choose to watch for a reward. Ads between levels start later in the game and you can remove them with "Remove ads".
How do I change my ad consent?
Open Settings in the App and tap Privacy choices. On iPhone you can also change tracking permission in iOS Settings → Privacy & Security → Tracking.
How do I delete my data?
Game data lives on your phone and is deleted when you delete the App. To ask us to delete anything else, such as your email from the launch list, write to us.
When you email us, please include your phone model, the App version (Settings → About) and, if possible, a screenshot.